For years Carmen has given me the BEST haircut ever, she takes her time, and pays attention to detail!! She is very reliable, and keeps in contact with me at all times! The Whole staff is OUTSTANDING, everyone is really very friendly, and down to Earth!! Quality is all I ask for, and quality is just what I get!!! Thank You, Universal Hair Salon for always making me feel at home!!! And Thank You Carmen, for simply being the BEST!!!